Engage currently operates with over 70% of the retailer market across England and Scotland. We have performed WIRSAE temporary disconnections and reconnections since 1999, both pre and post deregulation.

Through working in partnership with clients over time and driving change through WIRSAE and other industry forums, we have built a database of specific retailer and wholesaler requirements. This enables us to operate seamlessly across all wholesaler regions throughout the UK, adhering to all specific metering and procedural requirements.

We understand that every wholesaler has bespoke requirements, as set out in their addendums.  With in-depth in depth knowledge of the expectations and working practices of wholesalers, we can operate nationally on behalf of retailers. Regular meetings are held with wholesalers and ongoing training on the different types of meters is undertaken to ensure the delivery of the most efficient service.

Engage offers a wide range of options that can be tailored to meet the specific requirements of retailers and wholesalers. They include: 

• Issuing notification letters to customers
• Undertaking wholesaler communication stipulations such as portal, SFTP, telephone and email
• Confirmation and approval procedures
• Meter removal, cleaning and replacement including restrictive flow measures
• Clamping and confirmation visits
• Production of the specific bi lateral forms  
• Audit and compliance