An article was published today in The Guardian concerning an enforcement fee issue which resulted in Marston Holdings overcharging some individuals who had incurred multiple unpaid road traffic penalties.
The article can be read here: Britain’s biggest bailiff firm forced into refunds programme after overcharging | Business | The Guardian
A statement from Marston Holdings:
“In the spring of this year an issue was identified where some individuals with multiple unpaid road traffic penalties had been overcharged enforcement fees. The issue has been fixed.
Letters, with cheques for a full refund plus interest at 8%, have been sent out to all of those affected. Those letters include an apology and guidance on how to contact us if there are any questions or help is required.
Since the issue first came to light, we have worked closely with the industry regulator, the Enforcement Conduct Board, and all of our clients. We take full ownership and have worked hard to do the right thing by repaying people back what they are owed.”
Everyone affected has already been contacted and been sent a cheque which fully refunds them, with interest. Help and support and further information can be found here: https://refundscheme.marstonholdings.co.uk/
