Overview
Historically, civil parking enforcement had been devolved to the boroughs and districts within the county through agency agreements. NSL first helped Surrey County Council explore the value of a countywide service – aimed at improving the efficiency and financial position of the authority. With the recent granting of powers from the DfT to enforce moving traffic contraventions in the county – this presented a fantastic opportunity to bring together all transportation (parking and traffic) enforcement under one service, delivering best value for Surrey.
We undertook a detailed evaluation that lead to the Council opting to take back control of parking for the county. We identified the following issues:
• Consistency of service across the county
• Inefficient cost of service
• Network management, road safety and journey times not prioritised
• Unbalanced rural and urban enforcement
Our solution
• TUPE transfer of existing and recruitment of over one hundred new staff members
• Implemented new deployment strategy and technology across Surrey, maximising compliance
• An all electric fleet of vehicles improving environmental impact
• Installed some of the UKs first moving traffic enforcement sites outside of London
• Centralised all back office support to our Customer Contact Centre, maximising efficiency
• A true end-to-end service including all technology to enable greater customer experience
• A partner, delivering real social value outcomes for the county
We deliver
On street civil parking enforcement
• Back-office notice processing
• Fixed camera moving traffic contravention enforcement
• Parking permits
• FOI support
• Pay & Display machine maintenance
• Signs and lines minor repairs
• Provision of IT equipment
• Provision of back-office Taranto system
• Telephone answering service for permits and PCN correspondence
• Provision of electric vehicles and mopeds
• School enforcement
• Ad hoc enforcement requests
• Debt enforcement services
Impact
• A centralised, countywide, consistent service for Surrey
• Greater efficiency and financial and service outcomes
• Greater control of network management, road safety, air quality and kerbside management
• Strategically delivering on the Council’s Local Transport Plan
• An experienced and trusted partner delivering all enforcement requirements across both traffic and parking compliance for the county
• Upheld the reputation of Surrey County Council
“We moved from an ‘agency agreement’ model with nine district and borough councils to a single countywide parking enforcement contract with Marston.
They initially carried out a very effective mobilisation and have developed an excellent CEO recruitment system, essential to deliver the service. Given the scale of the contract and delivery changes there were many challenges in the first twelve months, however Marston have shown a real commitment to provide an efficient and effective service for the Council.” – David Curl, Head of Service, Surrey County Council
Speak to us today:
Visit: NSL – Marston Holdings
