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Enforcement Conduct Board – accreditation announcement

We are delighted to announce that we have recently been accredited by the Enforcement Conduct Board (ECB). 

The ECB was introduced in 2022 to bring accountability to the enforcement industry and ensure that everyone receiving enforcement action was treated fairly. In September, the board introduced an accreditation scheme which provides enforcement providers with a dedicated framework of best practices to adhere to. The accreditation promotes organisations’ commitment to pursuing high standards and accountability and allows for ECB oversight.

The accreditation also supports creditors in driving good practice by ensuring they only use accredited firms to act on their behalf.

As part of the application in the first year, organisations are required to commit to the following:

  • Comply with the current Ministry of Justice National Standards
  • Provide the ECB with quarterly data returns
  • Provide information to the ECB on request
  • Payment of the levy in a timely fashion

Throughout the first year of the accreditation, the ECB will be developing their own standards and oversight model, so it will not be actively monitored against the existing standards; however, it will carry out targeted reviews if there is a concern of any serious issues.

From the second year, the board will implement their own code of practice and standards and introduce operational oversight and complaints handling.

We recognise the importance of the ECB, and since 2013, our work has been overseen by an Independent Advisory Group (IAG), which has helped us to strive and do better. The IAG meets a minimum of five times a year and challenges our business culture and ethical practices, assessing whether ethical standards have been applied by our organisation.  

We look forward to working closely with the Enforcement Conduct Board and being guided by their framework. Providing a high-level service is important to us, and we want to continue to support our customers and clients in the best way and make a positive difference within the industry. 

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Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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0333 3206 871

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5th Floor, 148 Great Charles Street, Queensway, Birmingham, B3 3HT

0333 3202 549

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5th Floor, 148 Great Charles Street, Queensway
Birmingham, B3 3HT
DX 13014 Birmingham.

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Wavell House, Holcombe Road, Rossendale BB4 4NB

0333 320 6200

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NSL Limited

12th Floor, One America Square, London, EC3N 2LS

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

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Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

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Project Centre Limited

0330 1358 950

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Project Centre Limited

0330 1358 950

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Business enquiries form

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