Marston Holdings (Marston) is the UK’s largest judicial services group.

Whilst Marston HCEO’s are members of the High Court Enforcement Officers Association, we also have an oversight body that provides advice and reviews our culture, ethical standards and procedures. Find out more about our ethics and governance here.

Marston and all the subsidiary businesses work closely with and are members of the Civil Enforcement Association (CIVEA) and the High Court Enforcement Officers Association (HCEOA) to deliver the highest standards of service throughout the enforcement process. Marston is also accredited by the Enforcement Conduct Board (ECB).

We follow legislation set out by the Ministry of Justice as part of the Tribunals Courts and Enforcement Act 2007 and follow regulations set out by Ofcom, FCA, CSA Code of Practice and Data Protection Act.

We enforce the full range of High Court Writs. These can be for the recovery of money, land or assets.

Most writs we handle are High Court Writs of Control which concern the recovery of, or the enforcement for money. These matters usually begin as County Court Judgments before being transferred into the High Court for enforcement.

These debts can be owed by individuals or commercial entities for many reasons such as utility bills, unpaid invoices, financial disputes or Employment Tribunal Awards and ACAS settlements.

We also support clients with obtaining Writs of Possession, we then provide evictions and specialist services to help residential, commercial and landowners regain possession of their property and land.

For further information on the process of High Court enforcement, please visit the HCEOA’s website: www.hceoa.org.uk

You have received a letter because we have been instructed by our client to contact you to collect monies owed to them. This debt has been passed to Marston Recovery to recover or enforce for, usually following a County Court Judgment being transferred into the High Court for enforcement.

If you have received a notice for someone who does not live at the address, please provide proof of your address to us as soon as you are able to.

Contacting us

Post: PO BOX 324, Rossendale, BB4 0GE

Email: post@marstonrecovery.co.uk and quote the reference number shown.

Telephone: 0333 320 2540

As we are ordered to collect or enforce for the outstanding debt by the High Court Writ, we would continue recovery action and an Enforcement Agent may remove your goods for sale. You may also incur further charges from us.

Marston can take several steps to recover outstanding monies owed to our client via the High Court. There are four stages to this process:

1 – Compliance stage

This begins when we send the Notice of Enforcement which allows seven ‘clear’ days’ notice of enforcement. If payment in full is not received by the end of this period, the case may proceed to the next enforcement stage.

2 –First enforcement stage

This will involve an attendance by an Enforcement Agent with a view to taking control of goods and / or obtain payment. If you are unable to pay in full then the Enforcement Agent may be able to accept payment via instalments.

If you do not attempt to resolve the debt in any way then the Enforcement Agent may be forced to proceed to further enforcement stages, which could involve additional costs being incurred and the removal of assets for sale by public auction.

3 – Second enforcement stage

If no payment or offer to pay is received, or a previously agreed instalment arrangement is defaulted upon, then the case may move to the second enforcement stage. Additional charges could be incurred, and we could remove assets for sale by public auction.

4 – Sale and disposal stage

If goods are removed or secured for the purposes of conducting a sale, we will write to you to give seven ‘clear’ days’ notice of the pending sale. This will advise you of the total sum we are looking to recover along with details of the time and location of the sale. Following the sale, you will receive a statement which will provide you details of the sale of the goods.

Following our High Court Enforcement Agent’s visit, if you are unable to make payment in full, you may be able to make a proposal to pay by instalments, upon receipt of which we will liaise with our clients to seek instructions as to whether your proposal is acceptable or not.

To make a proposal you must:

1) complete the online Income and Expenditure form, which will then be sent to us electronically and

2) make your first payment either by card online, by electronic bank transfer, or calling our office to make a payment. You can also through our customer app; available to download here.

NB: We will be unable to process your proposal without the first payment, so if you are in difficulty with this you should contact our office to discuss.

Whilst we await instructions from the client on your proposal you must continue to comply with the proposal and make and keep up the payments, as failure to do so will result in your proposal failing and may result in further action taking place and costs being incurred.

If you have any questions, or need any assistance, for example if you have difficulty in making a payment, please contact the office to discuss.

Click here to make an offer of payment

Credit reference agencies hold information regarding a person’s financial history commonly referred to as credit history. Credit reference agencies provide your financial information to lenders (i.e. banks, building societies etc.) who use it along with their own guidelines to establish whether to grant you credit.

Therefore, any debt may affect your credit rating.

Please note that Marston does not pass any information to credit referencing agencies.

To help customers to understand their rights and provide them with the tools they may need to manage their debt, we offer dedicated customer support and referrals to free and independent advice. We encourage customers to impartial money advisers for further guidance:

StepChange Debt Charity: freephone 0800 138 111 or visit www.stepchange.org.

Citizens Advice Bureau:

for Wales call 08444 77 20 20,

for England call 08444 111 444

or visit www.adviceguide.org.uk.

Advice UK: www.adviceuk.org.uk/money-debt-advice

National Debtline: call 0808 808 4000 or visit www.nationaldebtline.org.

Money Advice Service: call 0300 500 5000 or visit www.moneyadviceservice.org.uk

*Please check with the relevant website of each company or charity for further information.

Please provide Marston with proof of your payment to allow us to investigate this further.

You should contact us as soon as possible to advise us of your dispute, and we can advise you on next steps to find a solution.

However, we are acting under an order from the court and the only way our enforcement can be suspended is via instruction from our client or by court order. Accordingly, if you dispute that the debt is owed, you should consider obtaining independent legal advice.

We have been directed to this address under the instructions received from the client. It is likely that this address was provided by the customer to the client for contact or checks have been made leading to the belief that this is the customer’s current address.

If you are not the named person on the notice, we apologise for any inconvenience this may have caused. The latest address for a customer can take time to filter through official records. If we have tried to contact a person named at the premises at which you reside, please provide proof that you reside at the address so that we can cease action.

Please provide proof by posting or emailing an up-to-date utility bill, tenancy agreement or council tax bill, along with any further address or telephone number you may have for the customer to assist us in re-directing our contact.

At Marston we believe our customers are entitled to a standard of service that meets the same level of quality, professionalism and care that would be expected of any high-quality service organisation.

If you are a customer, contacting us is essential so we can help you resolve your case.

If you receive correspondence and are not a customer, it is important you let us know so we can verify the correct information and update our records.

If you need to contact us, you can find a list of our details below.

Post: PO BOX 324, Rossendale, BB4 0GE

Email: general.enquiries@marstongroup.co.uk

Telephone: 0333 320 2540

You can make a complaint to Marston by email via complaints@marstonholdings.co.uk, online by completing a complaints form, or post:

Marston, PO BOX 324, Rossendale, BB4 0GE

Contacting us

Post: PO BOX 324, Rossendale, BB4 0GE

Email: general.enquiries@marstongroup.co.uk     

Telephone: 0333 320 2540