Authorised by the Financial Conduct Authority, Engage Services (ESL) Limited t/a Engage is the market leader in the recovery of vehicle and non-vehicle assets. This includes the recovery of arrears on behalf of captive and non-captive lenders operating across the UK and internationally.
We are focused on working with clients to understand their individual circumstances, the customer journeys and approaches to recovering their assets. This helps to reach customers that have not continued their commitment to pay outstanding loans.
As a business built on ‘firsts’, we have consistently led the industry. This benefits clients by:
- Being the first business in this sector to be authorised by the Financial Conduct Authority, offering guidance to those in the process and representing the industry within the official trade body.
- Challenging traditional processes by using ANPR technology. Engage has access to a group fleet of 120 ANPR trucks patrolling the UK, locating an additional 5% of static vehicles for clients at no extra cost.
- Introducing the use of body worn video cameras for all agent visits in 2013, ensuring that conversations and situations are recorded, and incorrect behaviour challenged.
- We undertake over 50,000 visits every month across the UK, to validate vehicle locations prior to an enforcement agent attending.
- Offering a paperless field environment using tablet technology. This allows clients to view the process in real time with each visit being GPS, date and time stamped. Where vehicles are recovered, digital signatures and photos are provided. Full transparency is provided as all conversations and notes are available to review.
- Striking the right balance between providing clients with peace of mind and documenting the customer journey and experience, whilst increasing vehicle recoveries at no extra cost.
Our client services team is committed to understanding your specific requirements, ensuring service levels are met and sharing ideas on how to improve communication, reporting and performance.
Professional representation is provided in the field by our field agents with their own repossession vehicles. This allows for a reduced supply chain and less risk for clients, whilst delivering reassuringly excellent levels of service in speed of response, customer focused approach and vehicles recovered.
Our account management team is always on hand to answer any questions and to receive and execute client instructions. This team works closely with field agents, providing operational support where needed.
What makes Engage different is our extensive knowledge and experience with those who find themselves in an arrears position. A commitment to compliance and professionalism makes us a ‘safe pair of hands’ for creditors with a reputation to maintain.
Our clients often use us as their primary supplier as they benefit from our ANPR technology. With a UK-wide camera network, we have an outstanding ability to spot vehicles of interest.
We support clients with:
- Repossessions (both road worthy and non-roadworthy vehicles)
- Customer connects
- Voluntary surrenders
- Voluntary terminations
- ANPR – Locate only or locate and collect
With a competitive pricing structure, we work on a no-success-no-fee basis. This includes full access to our online portal system.
Processing over 20,000 cases a year, with success rates of around 92-95%, on a ‘prime’ book, Engage is the market’s leading asset repossession solution provider.
