Engage has provided a range of industry-leading commercial water services for over 20 years. We are an Accredited Entity, under WIRSAE (Water Industry Registration Scheme, Accredited Entity), the first of its kind via Lloyds register, and lead the way in successfully completing temporary disconnections and supporting services for water retailers.

With a network of over 300 agents, including 65 EUSR (Energy & Utility Skills Register) trained WIRSAE disconnection agents, we provide a vital service for water retailers wanting to establish information as well as recover unpaid water charges from clients and customers. We have created best practice guides and bespoke training guides for the industry as well as helping the market form its strategy since deregulation.

Engage provides a range of services including:

• Contact centre pre visit strategies (Early arrears)
• Key account and large debt niche collection strategies (office and field)
• Full range of SME collection strategies (office and field)
• Disconnections and reconnections (Retailer and Wholesaler)
• Warrant of entry services
• Shared supplies/Domestic element –  Engineering solutions
• Meter reads
• Occupancy verification visits
• COVID closure verifications (Retailer and Wholesaler)

Engage works with over 70% of the water market, providing detailed insight and a partnership approach for all for the above services. We also sit on the board of WIRSAE, helping to proactively drive change to retailer and wholesaler market processes.