A New Era for Engage: Centre of Excellence Launch and High Court Enforcement Integration

A significant programme of transformation has taken place behind the scenes in the lead-up to the rebrand of Engage marking an important step forward for the fast-growing field enforcement business and how it operates, collaborates, and delivers for clients.

At the heart of this evolution is the brand-new Northern Centre of Excellence Hub in Rochdale. This modern, purpose-built facility has been designed to support a more connected, efficient, and scalable operating model, with upgraded spaces that enhance collaboration, performance, and overall service delivery.

High Court Enforcement — Your Trusted Partner

As part of this transformation, the High Court Enforcement service previously operating under Marston Recovery has now been integrated into the Engage ecosystem. This milestone brings key capabilities together under one unified structure, enabling greater consistency, visibility, and operational excellence across the business.

Marston has been a leading provider of High Court Enforcement services since the 1980s, establishing itself as the largest field force in the UK. Our expertly trained Enforcement Agents (EAs) and High Court Enforcement Officers (HCEOs) provide national coverage to recover land, property, and assets quickly and efficiently.

Whether you’re owed money, recovering property, or needing assistance with the collection of Commercial Rent Arrears, Engage can provide a complete, secure, and compliant recovery service through our High Court Enforcement function.

A central element of this transition is the consolidation of the Transfer Up (TUP) function, which is now housed within the new Centre of Excellence. By bringing this capability into a centralised environment, Engage is strengthening oversight, improving efficiency, and delivering a more consistent and streamlined service.

To further enhance governance and support the continued growth of this function, Zakia Khalid has been appointed to provide independent oversight. With more than 17 years’ experience across debt recovery, litigation, and enforcement, Zakia brings extensive expertise and a strong reputation for delivering clear, pragmatic, and commercially focused advice.

Lloyd, Managing Director of Engage, said:

“Bringing our High Court Enforcement team and the Transfer Up function into our new Centre of Excellence is an exciting step for Engage. It’s about more than just moving offices, it’s about creating a space and structure where our teams can work more closely, efficiently, and consistently to deliver the best possible service for our clients.

Having Zakia join us to provide independent oversight gives me real confidence that we’re building something strong, reliable, and future-ready.

I’m proud of the work the team has put in to get us here, and I’m excited about what this means for the way we operate and the quality of service we can continue to offer.”

Together, these developments represent more than operational change, they signal a broader strategic shift towards a more integrated, scalable organisation.

With a new brand, a new home, and an expanded ecosystem of services, Engage is well positioned to deliver high-quality, well-governed solutions for clients across the UK.

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Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Contact Us

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 865,
Rochdale, OL16 9UT

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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