We are thrilled to announce that the partnership between Durham County Council (DCC) and NSL, have won the prestigious Back Office Award and was shortlisted for the Parking Team of the Year Award at the British Parking Awards 2024!
Team Leaders and Key Members:
- Peter Broxton, DCC Parking and Transport Infrastructure Team Leader
- Scott Wallace, NSL Client Account Manager
- Jenny Thomas, Parking Services Supervisor (DCC)
- Rachel Croft, Parking & Information Officer (DCC)
- Lynn Bromley, Operations Manager (NSL)
- Glen Turnbull, Enforcement Manager (NSL)
Our partnership in action:
For over 24 years, Durham County Council and NSL have worked hand-in-hand to deliver a customer-focused parking service. Together, we manage a wide range of parking and enforcement services, including:
- Civil Parking Enforcement: Ensuring compliance and safety.
- Bus lane enforcement: Maintaining clear and accessible bus routes.
- Moving traffic enforcement: Addressing traffic issues for improved road safety.
- Park & Ride services: Enhancing sustainable transport options.
- Blue Badge enforcement: Tackling misuse to support those who genuinely need it.
Innovations and achievements:
- Pay by Phone: Introduced as a touch-free payment solution during the COVID-19 pandemic, while still offering cash options for customer convenience.
- PermitSmarti: A new virtual permit system to streamline the permit application process and reduce the carbon footprint.
- ChallengeSmarti: A cloud-based system providing motorists with enhanced transparency and efficiency in handling PCN challenges.
- Road User Charge: Upgraded back-office systems for improved enforcement and pedestrian safety in Durham’s historic peninsula.
- Camera Car: Evaluating the feasibility of camera car enforcement to improve compliance around schools.
- Moving traffic enforcement: Leading the way outside London with new enforcement powers and improving road safety.
A commitment to excellence:
We are dedicated to continuous improvement, evident in our proactive approach to staff training, customer service, and innovative solutions. Our commitment to teamwork, safety, and community engagement has made a significant impact.
Thank you to everyone involved for your hard work and dedication. We look forward to celebrating these achievements and continuing to deliver exceptional parking services to our community!
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