Catch up on the Cycle County Active County Conference

We were at the Cycle County Active County Conference in Oxford, discussing the barriers to active travel and how we can help local authorities and communities to overcome these.

The event brought together private and public sector industry leaders. They all shared insights into one of the most debated topic in the industry.


“Active travel is good for the environment, our economy and public health. Our aim is that 50% of all journeys in towns and cities should be walked, wheeled or cycled by 2030.”

— Department for Transport

The government is heavily investing in developing active travel across the country, making funds available for its consultation, design and implementation. But what are the main barriers to active travel? What’s stopping Councils from making this happen?

A major barrier to active travel is related to the community’s perception and their engagement in actively driving positive behaviour changes. Most of the community is still widely considering active travel as an unachievable mode of transport. The statistics on the matter show us just some of the outstanding concerns from the communities across the country.

How to create change through advocacy

As one of the main barriers to active travel is community perception, a real change needs to come through engagement and advocacy prior to infrastructure design and implementation. 

Our Head of Engagement, Steph Bortoli, spoke at the Conference on: “The reality of changing travel”. Steph focused her presentation on barriers to active travel and communities. She explained how we work to understand their concerns and design in a way that addresses their issues.  

Designers should make UK streets as inclusive and accessible as possible to remove barriers to active travel. Our engagement team is at the forefront of creating forums that communities need to open the door to accessibility. During her presentation, Steph brought up examples from some of our projects. Our schemes demonstrate how we listen to the community’s concerns and include their ideas in our schemes’ designs.  

Our work with Lewisham Council, making School Streets safer

Lewisham Council planned to deliver a School Streets programme across one of the most traffic congested locations in the borough. The programme aimed to reduce traffic and encourage more sustainable modes of transportation. 

The community immediately demonstrated strong concerns on the School Streets designs. Our communications team stepped in to understand their concerns and address these in our scheme. We developed consultation maps, online surveys and held face to face conversations. Our team also wrote to teachers to help them communicate the value and importance of the programme.  

As a result of a combination of behaviour change and camera enforcement from our sister company, Videalert, we reduced 862,500 vehicle movements around school drop off and pick up times. In the Holbeach Primary School alone, vehicle movement decreased by 75%, meanwhile in the Rushey Green Primary School there was a 32% reduction in vehicle movements. 

Creating inclusive space for active travel in King Street

In 2021, Transport for All (TFA) reported that disabled and older groups felt overlooked when the London Borough of Hammersmith and Fulham (LBHF) implemented a new cycleway on King Street. The aim of the cycleway was to contribute to the Net Zero goals and reduce motor traffic in LBHF.  

LBHF commissioned our team to address those concerns and consult local, older and disabled people in the King Street area. We wanted to ensure fair and equal representation as well as incorporate their unique lived experiences into the next steps of the project.  

We carried out an on-site assessment which allowed the team to address specific barriers to accessibility on King Street. The assessment closed with a debrief to digest, discuss and clarify the key issues. At the end of the assessment, we drafted a report, demonstrating that we carefully captured and recorded insights, continuing to build trust with participants.   

For LBHF we also organised follow-up workshops. The residents gathered with our design and engagement team to explore long-term and short-term solutions. Together, they looked at ways to improve accessibility in a way technical standards might usually fail to identify without the knowledge that comes with a lived experience.  

The participants felt reassured as the Council was genuinely committed to understanding and reducing the barriers faced by the community. 


These are just a couple of the projects that our communication ad engagement team has worked on. At Project Centre, we are committed to making suitable changes to our communication strategy, ensuring we reach out to the whole community. 

Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

New business enquiry - Marston Holdings

Get in touch with our specialist team

New business enquiry - ParkTrade

Get in touch with our specialist team

New business enquiry - Engage

Get in touch with our specialist team

New business enquiry - NSL

Get in touch with our specialist team

New business enquiry - Videalert

Get in touch with our specialist team

Contact us

Debt recovery and enforcement services

Client support

Scott and Co logo

For more information

Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

ParkTrade logo

For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston High Court

5th Floor, 148 Great Charles Street, Queensway, Birmingham, B3 3HT

0333 3202 549

Business enquiries

Contact by post:

5th Floor, 148 Great Charles Street, Queensway
Birmingham, B3 3HT
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Engage logo

For more information

Engage

Wavell House, Holcombe Road, Rossendale BB4 4NB

0333 320 6200

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

NSL logo

For more information

NSL Limited

12th Floor, One America Square, London, EC3N 2LS

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Videalert logo

For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.