What does a day in the life of a Client Account Manager (CAM) at NSL look like? Recently, we did a spotlight piece on our CAM in Birmingham, Trina.
Over the years our contract with Birmingham City Council has grown and has several components, including clean air zones, civil parking enforcement (CPE), abandoned vehicles, suspensions, bus lane enforcement, and more recently a Civil Enforcement Officer (CEO) resilience service.
Trina’s journey with NSL began four years ago when she stepped into the role of a CAM, which covers of 117 employees. Since then, she has been a beacon of dedication, balancing the client and operations sides of the contract.
Trina often spends 60% of her time working with the client, producing reports on Penalty Charge Notices (PCNs), and devising new and adjusted working strategies. The other 40% she spends working with her Operational Support Managers and Supervisors to ensure the smooth running of the account and implement those new strategies.
The role intrigued Trina for a few reasons. After 17 years working in aviation at Birmingham Airport, there was a lot in her experience that was transferable; at the same time, the nature of the role appealed to its clear policies and structure of what is delivered.
Trina cites relationship management as a key skill necessary to work with big clients like Birmingham, and she’s honed that skill throughout her career. The CAM role is all about building a partnership with the client. The role also provides the CAM with flexibility in managing the account, which also appeals to Trina.
Trina has enjoyed playing her part in growing the contract and likes the way Marston is a growing organisation, which will, in turn, bring new opportunities. A personal achievement for Trina was her contribution to our contract extension with Birmingham City Council.
A big ‘thank you’ to Trina for sharing more information about her role!
To find out more information on our roles at Marston Holdings visit:
