Transforming urban mobility: Our experts’ insights from the Active City Conference 

Transport Planning Associate Director, Mailys Garden, and Highways Associate, Eduardo Moral, were at the Landor Links Active City Conference, hearing fellow professionals discuss key topics and active travel insights.  

Eduardo is one of our experienced active travel specialists. Based in our Edinburgh office, he has contributed to some of our most successful schemes, improving infrastructure, highways and sustainable transportation. 

Mailys is Project Centre’s Associate Director for Transport Planning. She is a specialist in transport strategies supporting road space re-allocation including freight, parking and active travel. Mailys is also an industry-recognised champion through numerous contributions to research, articles and events in the transport industry.  

Following the conference, Eduardo and Mailys provided us with some key points of discussion, questions they asked themselves and ways to solve the challenges around them.  

 
Eduardo commented: “I left the conference with lots to reflect on. I work on active travel schemes almost every day for rural or urban areas both in Scotland and England and the conference was a great opportunity to catch up with fellow professionals and share some in-depth industry knowledge.”

I hugely enjoyed exploring all the new active travel and public transport infrastructure that Leicester has put forward in the past decade. Strong leadership, technical capability and continuity of personnel has meant lessons are learnt quickly and the pace of the transformation keeps up with the climate and health challenges we all face.Mailys added.  

“I particularly appreciated the attention given to providing inclusive infrastructure for people with a diversity of mobility needs. This sets Leicester on an enviable path to ensure resilience with an ageing population. It is excellent to see real-life examples that we can use when creating accessibility guidance documents such as the ones we have been commissioned to do for the Liverpool City Region Combined Authority.” 

Eduardo: Stakeholders in the industry complain about a reoccurring lack of involvement in the design process. This can cause several issues following their implementation.  

At Project Centre, we value communicating and collaborating with stakeholders from an early stage of the project. We usually kick start our projects with a discovery meeting, to understand our client goals and requirements.  

Collaboration among various stakeholders is then essential to ensure seamless connectivity, accessible designs and sustainable logistics and transport spaces. By fostering an inclusive approach, we can support a balanced development of all active travel modes, ensuring we don’t leave anyone behind.  

For example, in North Lanarkshire, we developed a comprehensive mapping of stakeholders and a programme with key messaging. This allowed us to prioritise inclusion in our stakeholder engagement and to maximise participation.   

We developed measures to mitigate barriers to participation, such as providing a reply-paid hard copy of the survey to specific properties, offering information in another language as necessitated by census data, or providing phone engagement opportunities to ensure people are not digitally excluded from engagement.  

Mailys: Key stakeholders and our local authority clients are very clear that active travel is first and foremost walking and wheeling. The overwhelming majority of our journeys start by walking – even if it’s just to where we have parked our bike, or to the local bus stop! So it is essential that in promoting active travel, we ensure that walking and wheeling are not overshadowed by cycling. Some of the main reasons include:   

  • Short distances  

Walking is often the most convenient option for short trips. Reducing car dominance, improving crossings, and enhancing public spaces and streets can help us drive behaviour change.  

  • Integration with cycling  

We don’t need to penalise walking just because we’re trying to improve the cycle paths. Designed shared spaces should accommodate cyclists and pedestrians and we can encourage this through clear signage and markings. Also developing policies that prioritise pedestrian and wheeling infrastructure can help the community feel safer while travelling around their areas.  

  • Accessibility opportunities  

Walking and wheeling are crucial for people with disabilities and those who rely on mobility aids. We want to ensure the infrastructure supports all forms of active travel equally.  

Mailys: From a transport planning perspective, rural areas are more challenging due to lower residential densities and greater distances to be covered for people to reach their destinations.  So, to build an investment case we need to consider several parameters in addition to more urban areas such as recreational active travel and crucially multi-modal journeys (hopping on the bus or the train and then walking or cycling for instance). We also need to consider wider benefits such as healthier lifestyles. The current lack of access to exercise increases ill health, impacting workforce productivity with a knock-on effect on the economy and pressure on our health and social care systems.    

Eduardo: From a design perspective, rural areas present unique challenges and opportunities for promoting active travel, including enhanced scenic routes, green corridors and cultural trails. There are a few ways we can promote a more comprehensive approach, such as addressing specific challenges around visual and ecological impact, reduced accessibility and land ownership.   

At Project Centre, we work on numerous schemes to enhance active travel in rural areas. For example, in Herefordshire, there was a strong desire to create new space for cycling priority crossings. Due to the area’s nature, we are using technological advancements to deliver project aims like solar lighting.   

In the Liverpool City Region Combined Authorities areas, a greater emphasis was on the delivery of direct routes that required redistribution of vehicular movements.  

These ensured that the LTN 1/20 core design principles (coherence, directness, safety; comfortableness and attractiveness) and stakeholders’ needs were always at the forefront of design. This process was delivered during the COVID-19 pandemic forcing us to think outside of the box and use alternative methods of designing and engaging with residents and businesses using enhanced local knowledge. As Active Travel England’s representatives mentioned during the conference, designs compliant with national guidance such as LTN 1/20 have demonstrated to lead to successful schemes.   

Mailys: To me, we need to move away from considering pedestrians and cyclists ‘against’ car users. The reality and complexity of the journeys we undertake daily mean the greatest opportunity lies in converting these journeys, or at least a proportion of those with shorter distances travelled.  

We need a longer-term behavioural and cultural shift to collectively own this transition. Everything we hear from surveys and focus groups tells us people want safer streets, clean air and greener public spaces. There are a huge number of benefits we need to promote to encourage a consistent uptake – health, economy and environment amongst the top ones.   

To encourage people to adopt and maintain active travel habits, we need to identify key motivators and strategies that drive change. Research shows that how we frame messages matters, and that words and concepts we use are important. Evidence shows people are more receptive to positive narratives, referring to civic-mindedness and collective responsibility rather than imposing on choice.   

We extensively work in collaboration with our communication and engagement team to involve the community from the early stage of a project, driving behaviour change. In often complex schemes, such as moving traffic enforcement in Manchester, School Streets in Medway and pavement parking in Edinburgh, community feedback ensured solutions are tailored to specific local contexts, leading to more effective and sustainable designs. 

By prioritising community involvement, our designs become more inclusive, equitable and effective, ultimately leading to better living environments for everyone. 

Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

New business enquiry - Marston Holdings

Get in touch with our specialist team

New business enquiry - ParkTrade

Get in touch with our specialist team

New business enquiry - Engage

Get in touch with our specialist team

New business enquiry - NSL

Get in touch with our specialist team

New business enquiry - Videalert

Get in touch with our specialist team

Contact us

Debt recovery and enforcement services

Client support

Scott and Co logo

For more information

Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

ParkTrade logo

For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston High Court

5th Floor, 148 Great Charles Street, Queensway, Birmingham, B3 3HT

0333 3202 549

Business enquiries

Contact by post:

5th Floor, 148 Great Charles Street, Queensway
Birmingham, B3 3HT
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Engage logo

For more information

Engage

Wavell House, Holcombe Road, Rossendale BB4 4NB

0333 320 6200

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

NSL logo

For more information

NSL Limited

12th Floor, One America Square, London, EC3N 2LS

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Videalert logo

For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.