Road traffic debt enforcement

• Marston supports local authorities in good traffic management and achieving environmental objectives by enforcing court orders relating to traffic and parking offences.

Council tax enforcement

• Council tax recovery is vital to fund public services. Marston supports local authorities and their customers through fair and effective collections.
• As well as employing more IRRV practitioners and accredited trainers than any other supplier, we have the specialisms and experience to better understand and meet the needs of clients.
• We process approximately 250,000 liability orders each year from a broad range of local authority types, areas and demographics. This informs data-led strategies to deliver tailored and appropriate solutions.

Business rates enforcement

• Marston collects unpaid business rates that support the delivery of public services.
• A focus on early-stage interventions is supported by omnichannel communications.
• Real-time business intelligence and insight enables us to deliver tailored approaches supported by unrivalled coverage.

Our dedicated team includes NNDR IRRV technical experts who conduct specialist services including empty property inspections, intermittent occupation visits and insolvency training.

Corporate debt collection

• Marston’s unique offering brings together dedicated teams specialising in sundry debt collection services that meet the high standards expected of Credit Services Association members.

Commercial Rent Arrears

• We recognise that commercial rent payments are critical to cashflow and provide a same-day service to enable swift and effective recovery.
• Clients also benefit from access to our High Court, landlord forfeiture and peaceful re-entry services.

Former tenant arrears

• We recover unpaid rent arrears from former tenants to support the ongoing supply of public sector housing.

Housing Benefit overpayments

• We recover housing benefit overpayments fairly and sensitively, securing vital revenue for public services.