In the current cost-driven business environment, our clients are focused on the fixed costs associated with back-office operations to drive increases in efficiency and productivity. To achieve these objectives, Marston Holdings has developed an intelligent document management platform that eliminates manual, repetitive tasks and streamlines workflow processes. It can be used for a variety of applications including debt recovery, Right to Work and background checks, permit applications and PCN processing/appeals.

The system can be used with electronic as well as paper-based documents which are scanned and uploaded for automatic processing. Documents are automatically validated and can be processed in a fraction of the time it would take human operators to perform this work. This allows staff to be redeployed to more productive activities.

The latest OCR and machine learning technologies are used to automatically digitise and capture key data from documents. The system recognises different data fields, regardless of where they are located in each document and the self-learning capability ensures accuracy and performance improvements on an ongoing basis.

Clients have fully audited, secure access to documents which can be grouped in a variety of departmental applications. All attempts to retrieve documents are validated against the user’s permissions and logged to provide a full and detailed audit trail. This enables compliance with corporate governance guidelines and internal policies. The user interface can be customised with client branding as required.