Marston Holdings provides extensive back office services and automated cloud-based flexible systems that enable high levels of compliance to be rapidly achieved and maintained in clean air and low emission zones.

CCTV reviewing

Our customer service centres process CCTV clips on behalf of many local authorities and provide a resilience service to cost effectively manage the peaks and flows of demand, or a permanent solution to undertake the review of CCTV evidence. The centres are staffed by advisors with the qualifications required to undertake CCTV reviewing and they are fully trained on a variety of reviewing systems. For more information click here.

Notice processing

We have over a decade’s experience of notice processing and develop and deliver bespoke solutions that integrate with client systems. We now lead the way in multi-channel operations that provide sleeker, streamlined processing and performance is closely monitored to ensure the highest levels of customer experience.

Working in partnership with local authority clients, we ensure that all challenges and representations are fully answered within 10 working days to significantly reduce the incidence of repeat correspondence and telephone calls. With extensive experience of the different ways that local authorities approve decisions on formal representations, we offer a range of processes to meet specific statutory obligations. For more information click here.

Road traffic debt recovery

We support local authorities in good traffic management and achieving environmental objectives by enforcing court orders relating to traffic and parking offences.

Notice processing and enforcement of foreign registered vehicles

We provide a notice processing and enforcement service that will help councils to effectively enforce contraventions committed by foreign registered vehicles (FRVs). Delivered in conjunction with ParkTrade, a Swedish technology company that is part of Marston Holdings, this service enables us to access European vehicle registration databases on behalf of clients to identify and process contraventions by FRVs as well as providing debt recovery services across Europe through Marston Recovery.

Using this service, councils no longer need to write off all debt incurred by FRVs from many European countries for parking and moving traffic contraventions. This can also include the identification of the make, model, colour, gross weight, engine type, Euro rating and CO² emission band of FRVs entering clean air and low emission zones. It helps to determine whether offences have been committed and/or whether the correct tariffs have been paid for entry into these restricted zones. For more information click here.

Permitting and allow-listing

Our modular, system agnostic solutions allow a broad range of business rules to be applied to emission and road user charging schemes. The same good customer journey principles provide automated application processes with easy to use webforms and high levels of omnichannel support.

These solutions can be integrated into wider system architectures allowing for secure and efficient processing of applications, appeals and resolution of cases. In addition, permitting and allow-lists support clean air and low emission zones, providing equitable, flexible and transparent solutions to comply with local business rules. For more information click here.