London Brough of Brent and NSL are thrilled to announce we have been shortlisted at the British Parking Awards for Parking Team of the Year and Parking Partnership Award. This recognition celebrates our commitment to innovation, efficiency, and community service in parking management.
Since NSL was awarded the contract for parking services in Brent in July 2023, we have embarked on a transformative journey to enhance parking operations across the borough. Our collaborative efforts, led by the team at Brent and Ras Dewan (Account Director, NSL), has resulted in significant improvements.
Key achievements include:
Seamless mobilisation: The transition to the new parking services contract was executed flawlessly, ensuring uninterrupted service and immediate operational efficiency.
Fleet innovation: Introduction of an electric fleet, including e-vehicles, e-mopeds, and e-cycles, contributing to reduced emissions and improved response times.
Enhanced enforcement: Deployment of new Civil Enforcement Officer (CEO) equipment and CCTV cameras, improving enforcement capabilities and efficiency.
Customer-centric solutions: Transitioned to a new virtual permit system and upgraded customer service infrastructure, resulting in a smoother user experience for Brent residents.
Commitment to sustainability and social value
Our dedication extends beyond operational excellence to environmental and social responsibility. Marston Holdings is on a mission to achieve net-zero emissions by 2040, aligning with Brent Council’s goals for cleaner air and a greener future. Our initiatives include:
Tree planting: Contributing to the Council’s tree fund initiative, with six trees already planted to combat climate change.
Local employment: Engaging with local job fairs and recruitment agencies to provide opportunities for Brent residents, with 83% of our contract employees being local.
Building strong partnerships
Our success is rooted in a strong partnership model. The “one team” approach has fostered seamless cooperation between Brent and NSL, enabling effective problem-solving and continuous improvement. This collaboration is exemplified by our joint efforts in tackling blue badge misuse and persistent parking evaders.
Brent’s lead Member for Environment and Enforcement, Councillor Krupa Sheth, praised the partnership: “This reflects the borough’s ambitious commitment to become carbon neutral by 2030 and hit our other environmental goals. We aim to contribute to cleaner air and a greener future for our residents, whilst also providing a first-class service.”
Looking forward
Our focus remains on enhancing service delivery through continuous improvement and innovation. We are committed to upholding the highest standards in parking management, with ongoing initiatives in staff development, community engagement, and technological advancements.
Join us in celebrating our achievements and commitment to excellence.
Speak to Marston team to make a payment or discuss your circumstances:
0333 320 1822
Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.
Contact by post:
It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:
Marston, PO Box 324, Rossendale, BB4 0GE
To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.
If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.
This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.
Writ of delivery instruction form
Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.
Money judgment enforcement form
We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.
Commercial forfeiture instruction form
Landlords may instruct us to take peaceful possession of their commercial property.
CRAR enforcement form
Instruct us to recover commercial rent arrears.
Trespasser removal enforcement form
We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.
Residential possession enforcement form
Instruct us for evicting residential tenants.
Process serving and tracing instruction form
We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.
Employment Tribunal Enforcement Form
Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.
European Enforcement Order Instruction Form
If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.
If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.
