Marston Holdings Training Academy

Take a tour of our state-of-the-art facilities

The Marston Holdings Training Academy, based at our Head Office in Epping, comprises of a suite of bespoke classrooms and breakout rooms, as well as a dedicated IT suite for online learning. Our bright and airy rooms are fully equipped for the modern learner, with interactive technology and contemporary facilities. The Academy is home to our team of highly qualified Trainers, as well as our dedicated Administration Officers who are always on hand to assist with any training or certification enquiries.

Marston Holdings’ success in terms of Learning and Development has been recognised and celebrated by a number of industry-leading awarding bodies. Our prestigious achievements include the Learning & Development Impact Award at the Chartered Institute of Credit Management (CICM) 2015, winner of the Excellence in Staff Development Award at the IRRV Performance Awards 2015, winner of the Newcomer of the Year and Winner of Winners award at the 2016 CICM, and winner of the Best Vulnerable Customer Strategy (Credit Management) award at the Credit Today Awards 2016.

The quality of the training at the Academy has been externally recognised by a number of awarding bodies. We are a City & Guilds and Institute of Ratings and Revenue (IRRV) accredited training centre, and are proud to have official endorsement from the Institute of Leadership and Management (ILM).

Contact us

If you would like to contact us for any Learning and Development enquiries, please email LandD@marstongroup.co.uk or call us on 01992 803 270.


Our Accreditations

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Our highly experienced Learning and Development department are fundamental in ensuring the utmost standards across the industry. Meet three members of the Learning and Development team.

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The Enforcement Agent Development Programme aims to ensure that each agent is equipped with the skills, knowledge and behaviours that are required to become a highly professional, ethical and proficient enforcement agent.

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We are proud to offer a variety of nationally recognised City & Guilds qualifications, giving our staff the opportunity to develop key personal skills and competencies.

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Our remit extends beyond the training and
development of our agents and staff. Marston Holdings Training Services is able
to offer a variety of specialist courses to you and your business.

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Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
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