Vacancies: Investigation Agent

Investigation Agent (Reference number: MGIA-LA)

35 hours per week | London area | Permanent

Purpose

The Investigation Agent is responsible for intelligence gathering and clarification of information already held by Marston Group regarding customers and properties. It also involves informing customers of warrant details and providing advice regarding Marston Group procedures, including consequences of non-payment.

Core duties and responsibilities

  • Attending contact addresses, gathering information relating to the customer, warrant and information held.
  • Recording accurate descriptions of the property, surroundings, neighbouring properties, street parking/restrictions.
  • Conducting risk assessments at all properties, not only for investigation visits but also for any further representative of Marston who may be required to attend.
  • Upon attending properties every effort should be made in contacting the occupier, determining residency and speaking with neighbours who may be able to provide information on the property. This may include details of who resides, their vehicles, their routine etc.
  • Contacting third parties, such as landlords, estate/letting agents or other responsible parties to obtain further information.
  • Recording intelligence accurately on the smart phone app.
  • Should payment be offered, collection of monies may be necessary.
  • Liaising with Enforcement Agents and various offices, sharing information.

Application pack (Word)

Application pack (PDF)

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
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accreditation thumb ISO-14001-2015
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