Vacancies: High Court Enforcement Agents

High Court Enforcement Agents

OTE £30,000+ | Self employed

We are looking for High Court Enforcement Agents to work in the following areas:

  • West London area postcodes HA/UB/NW
  • Northern area postcodes YO/DN/HU

High Court Enforcement Agents are required, but not limited, to:

  • Undertake their duties in accordance with verbal and written instructions.
  • Report to Line Managers on a regular basis (daily or as required under local arrangements).
  • Visit debtors at the addresses as directed (includes Liability Orders and Writs) to obtain payment, execute warrants, make enquiries to trace the whereabouts, or seize goods to the value of the warrant for sale at auction.
  • Re-attend where appropriate and carry out instructions, which may include supervising the removal of goods.
  • Account for money received and control the use of the manual receipt book and other documents, in accordance with policies and procedures.
  • Return warrants where enforcement is not possible in an appropriate manner as directed using appropriate codes and detailed reporting via the office systems.
  • Update the office systems following visits on a daily basis.
  • Comply with reasonable audit requests.
  • Provide and maintain detailed incident reports where appropriate.
  • Complete all necessary paperwork required by the company or the client.
  • Carry out any other tasks required of them in connection with the service, execution or return of warrants (e.g. obtaining and reporting information regarding the defaulter and/or the actions taken in executing a warrant).
  • Undertake any development training necessary for the role including Health and Safety, conflict management and information security.
  • Take responsibility for the condition of any vehicle provided by the company, including roadworthiness, cleanliness and servicing, as well as any other equipment supplied
  • Present yourself in accordance with the Offices requirements.
  • Such duties as directed by a manager as may be reasonably required from time to time.

Person specification

Qualifications: desirable

  • 5 GCSEs (A-C) or equivalent or Level 2 NVQ qualification

Experience: essential

  • Working in a customer facing or customer focussed environment
  • Working individually with personal responsibility for completing work
  • Dealing with difficult behaviour

Knowledge/skills: essential

  • Good understanding of English language, both verbal and written
  • Good interpersonal skills, being tactful and diplomatic
  • Ability to work on own initiative and without supervision
  • Good numerical skills
  • Articulate and able to communicate and interact with others at all levels
  • Ability to prioritise workloads
  • Good, basic organisational skills
  • Ability to achieve targets
  • Maintain a good level of administration
  • Remains calm and confident and responds logically and decisively in difficult situations
  • Self-confidence and ability to manage and calm confrontational situations
  • Ability to create routes and read maps

Knowledge/skills: desirable

  • Good observation skills
  • Knowledge of High Court/HMCTS/council procedures and applicable legislation and codes of conduct
  • Knowledge of local area
  • Knowledge of debt recovery

Commitment: essential

  • High level of self motivation
  • Willingness to undergo specific training
  • Ability and willingness to work unsociable hours

Commitment: desirable

  • Understanding of and personal commitment to vision and values of the Marston Group

Additional factors: essential

  • Right to live and work in the UK
  • Checkable references
  • Suitable CRB outcome
  • No outstanding CCJ(s) or fines etc
  • Able to transport seized goods (i.e. holder of a current full UK driving licence)
  • Required to wear uniform, or suitable attire as directed

Additional factors: desirable

  • General Bailiff Certificate
  • Able to work in a team

Application pack (Word)

Application pack (PDF)

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
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