Meet the team

Our highly experienced Learning and Development department are fundamental in ensuring the utmost standards across the industry.

Deborah Cooper, Group Organisational Development Director:
“The continuous advancement of our staff and agents is integral to the success of Marston both commercially and ethically, and as such, the Learning and Development department play a pivotal role in consistently ensuring positive business outcomes.”

Steve Penney, Learning and Development Manager:
“I believe that our success is borne of the palpable sense of professionalism, passion and commitment from each and every member of the team. Our Admin team work tirelessly to ensure that each enforcement agent is provided with the utmost support through each step of the process, from application through to training and certification. The trainers are hugely dedicated group of individuals who are committed to ensuring each and every learner, from new starters to senior management, receive the individual time and attention they need to achieve their goals.”

Chris Barker, Trainer:
“What I love about this job is the variety of people that I meet each and every day from all walks of life. Many of the learners coming through our doors have not set foot in a classroom environment for a long time, and they are naturally quite apprehensive about what to expect. Our job therefore is to make sure that each and every learner has a really positive experience, and time and time again they have told us how much they enjoyed and benefited from the courses that we deliver.”

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
accreditation thumb IIP-platinum
accreditation thumb city-guilds
accreditation thumb irrv-2016
accreditation thumb bpa
accreditation thumb civea
accreditation thumb BSI-9001-1
accreditation thumb ISO-14001-2015
accreditation thumb 18001
accreditation thumb iso-27001
accreditation thumb ISO22301