Enforcement Agent Development Programme

Discover our award-winning industry-leading course

The aim of our Enforcement Agent Development Programme is to ensure that each and every one of our agents is equipped with the skills, knowledge and behaviours that are required to become a highly professional, ethical and proficient enforcement agent. In order to achieve this, we go over and above industry requirements to provide comprehensive learning outcomes that exceed industry best practice and codes of conduct.

Our approach is a collaborative one, blending together a number of different learning solutions to suit all types of learners, no matter their level of prior experience. As well as undertaking training in the classroom with our team of highly qualified trainers, learners spend time on street with experienced agents, study at home using bespoke online resources, and prepare themselves for certification by visiting court.

Learners are supported throughout their training, with continuous professional development planning and one-to-one sessions with their trainers and mentors in order to ensure the needs of each and every individual learner are met. We embed the values of the organisation and the needs and objectives of the business to enable us to design and deliver innovative, bespoke and focused learning products that achieve tangible business outcomes, and develop the individual.

Testimonials from recent programme participants:

“I thoroughly enjoyed the week. I was interested and engaged by the way the course was structured and delivered by the trainers.”

“The delivery of the course was excellent. The trainers made the sessions enjoyable, which made the course speed by.”

“I really enjoyed the group discussions, and learning about behaviours and vulnerabilities.”

“The trainers were very knowledge able and helpful with all questions that were presented to the class.”

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
accreditation thumb IIP-platinum
accreditation thumb city-guilds
accreditation thumb irrv-2016
accreditation thumb bpa
accreditation thumb civea
accreditation thumb BSI-9001-1
accreditation thumb ISO-14001-2015
accreditation thumb 18001
accreditation thumb iso-27001
accreditation thumb ISO22301