Ethics and governance

Like all businesses, Marston has a responsibility to our stakeholders – the groups and individuals affected by what we do, and society at large.

Ethical practice is critical to our success.  It is delivered and assured through an ethical governance framework that spans all Marston businesses, and includes these three key features:

  • Independent ethical governance audits.
  • Ethics Committee.
  • Independent Advisory Group.

Independent ethical governance audits

  • An ethical governance audit measures the cultures and behaviours of an organisation, and determines the extent to which its core values are embedded across people and processes.
  • Marston underwent its first independent audit in 2007, conducted by Rockpools, and the fifth and most recent audit began in August 2017.
  • An example of a recommendation from a previous audit was for Marston to develop a whistleblowing policy. As a result, Safecall now provides an independent whistleblowing service that is continually highlighted to all employees and contractors.
  • Findings and recommendations of ethical governance audits are shared with Marston’s Investor Board, independent Advisory Group and other key stakeholders.
  • Implementation of audit recommendations is overseen by Marston’s Ethics Committee.

Ethics Committee

  • Marston’s Ethics Committee is the internal mechanism for ensuring that we do business in a way that considers the fair treatment of our staff, customers, clients and suppliers.
  • The Committee examines ethical issues within the business, including any concerns raised by staff or contractors.
  • It is chaired by an executive board member, Richard Anderson (Group Legal and Compliance Director), and comprises a further executive board member (HR) and five other directors drawn from across the business.
  • The Ethics Committee is responsible for delivering Marston’s corporate responsibility strategy.
  • It also highlights issues to the Independent Advisory Group for further examination.

Independent Advisory Group

  • The Independent Advisory Group serves as a ‘critical friend’ to Marston by:
  • challenging Marston’s business culture and practices;
  • assessing whether proper ethical standards have been applied; and
  • holding the directors to account.
  • The group meets a minimum of five times each year to scrutinise detailed management information.
  • Members put questions to Marston’s directors on these and any other aspect of ethical governance, and then make recommendations on how the business’ process or approach could be improved.
  • The group is chaired by Elizabeth Filkin CBE, formerly Chief of the Citizens Advice Bureau and Parliamentary Commissioner for Standards.
  • Other members include:
  • Baroness Eaton, former Chair of the Local Government Association.
  • Marc Gander, founder, Consumer Action Group.
  • Sam Younger, former Chief Executive, Charity Commission.
  • Vernon Everitt, Managing Director, Customer Experience, Marketing & Communications, Transport for London.
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We are committed to driving out acts of modern day slavery and human trafficking from within its own business and supply chains.

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Marston Resources Ltd has a commitment to ethics and professionalism that makes a valuable contribution to shaping our industry. As an employer, we’re committed to promoting diversity and gender equality.

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Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
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Excellence in Treating Customers Fairly
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