We will need to see proof of this.  Otherwise we must continue with the enforcement process.  
 
You can email proof that you have paid this already to generalenquiries@marstonholdings.co.uk.

If it’s easier to take a photo of these on your phone and send that to us, that’s fine.
If you are owed a refund, this will be paid to you directly.
Once a court order has been made, an enforcement agent must act to enforce it.

If you don’t believe you owe the original debt, please contact the creditor named on the warrant, liability order or writ to discuss this.  If the original debt is owed to Highways England, please contact us directly by filling out our online form here. 

It’s important to know that, once a court order has been made, you must pay the enforcement company or agent.  Sometimes people think that paying the creditor directly will stop fees being added.  This isn’t true, so don’t be misled.  A live court order remains in place until the debt and fees have all been paid.
A court order only applies to the person (or business) named on it.
 
If somebody has moved house, but their details haven’t been updated, you might receive post meant for them.  Please let us know.
 
Sometimes we are given the wrong information, for example someone might pretend they have moved house when they haven’t.  It’s an important part of our job to check that the information we’re being told is correct.  We’re sorry if this is a nuisance.  
 
If you give us proof that you live at the address, we will tell our client, and update our records.  This proof (sometimes called ‘proof of residence’) can be a copy of an up to date utility bill, tenancy agreement or council tax bill.  If it’s easier to take a photo of these on your phone and send that to us, that’s fine. 

You can email these to us at generalenquiries@marstonholdings.co.uk.  
 
We will update our records, then delete or destroy the information you sent us (so please don’t send us original documents, as we can’t return these).
 
We have different ways of checking address information.  If our records suggest that the person named on the court order does still live at your address, or if you have the same family name as the person named on the court order, an enforcement agent will visit you.
 
If a business is named on the court order, and the business it still registered at your address, an enforcement agent will need to visit.
We post you at least one letter to the address given to us by our client (the creditor) before an enforcement agent visits.  We keep copies and records of when these letters are sent.
 
Our client will also have sent you letters.  If you haven’t received a letter then please call us to discuss this.  Our contact details can be found within these FAQs.

An enforcement agent will always carry a letter to leave you when they visit.  We also keep records of where our agents have visited.

Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

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Debt recovery and enforcement services

Client support

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For more information

Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

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Use our online form and a member of our team will be in touch as soon as possible.

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ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

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+44 333 3202 985

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Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

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0333 3202 985

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0330 1358 950

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Project Centre Limited

0330 1358 950

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Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

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Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

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Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

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Project Centre Limited

0330 1358 950

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For more information

Marston High Court

5th Floor, 148 Great Charles Street, Queensway, Birmingham, B3 3HT

0333 3202 549

Business enquiries

Contact by post:

5th Floor, 148 Great Charles Street, Queensway
Birmingham, B3 3HT
DX 13014 Birmingham.

Business enquiries form

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Client support

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For more information

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Wavell House, Holcombe Road, Rossendale BB4 4NB

0333 320 6200

Business enquiries

Business enquiries form

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For more information

NSL Limited

12th Floor, One America Square, London, EC3N 2LS

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

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Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

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For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.