You have a number of ways to pay.  These can be found within these FAQs.

To pay online, please click here.

       Sort code: 30-95-74.    

Having information about your financial circumstances helps us to figure out your options.

If you have been visited by an enforcement agent, you should speak to them about your payment options.

If you haven’t yet been visited by an enforcement agent, but have received letters from us, please call us to discuss your options.  Our contact details can be found within these FAQs.  This gives us the best chance of helping you.  Calls to our customer contact centre are charged at local rate.

We will look at what the creditor will allow, and discuss your personal circumstances.

You can get free and independent debt advice from these organisations:

gov.uk

Visit their website here.

Citizens Advice
Citizens Advice offers, free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Visit their website here or phone 0345 404 0506 / 0344 411 1444 for England or 0344 477 2020 for Wales.

AdviceUK
AdviceUK is the UK's largest support network for free, independent advice centres.

Visit their website here or phone 0300 777 0107 or 0300 777 0108

Money Advice Service
The Money Advice Service offers free and impartial money advice to help you manage your money better.

Visit their website here or phone 0300 500 5000

StepChange Debt Charity
StepChange Debt Charity provides free advice to individuals who need assistance in managing their debt. Once referred, our customers receive priority

Visit their website here or phone 0800 138 1111

National Debtline 
National Debtline provides free, confidential and independent advice to help you manage your money better.

Visit their website here or phone 0808 808 4000

Christians Against Poverty
Christians Against Poverty exist because they believe nobody should be held hostage by debt and poverty.  Their friendly team will give you a listening ear in the privacy or your own home and provide a real solution to your debts.

Since they started helping people out of debt in 1996, they've helped thousadns in similar situations through their professional service offered by 293 CAP Debt Centres.

Visit their website here or phone 0800 328 0006 

You can. Our team of trained advisers will be happy to speak to you about your situation. Telling us about your circumstances helps us to help you.

Our contact details can be found within these FAQs. Calls to our customer contact centre are charged at local rate. 

You can give us permission over the phone or by letter to speak to someone else. The letter must be signed by the person giving their authority.

If it's over the phone, we will set up a password for you to share with the person you are happy for us to speak to. The length of time this permission lasts for depends on how it's been given.

Once a court order has been made, you must pay the enforcement company or agent. Sometimes people think that paying the creditor directly will stop fees being added. This isn’t true, so don’t be misled. The court order will remain in place until the debt and fees have all been paid.

We know that sometimes your circumstances might change. It’s important that you call us immediately if this happens. We can then discuss your options.   Our contact details can be found within these FAQs.