Yes, our app lets Marston customers access and manage their cases easily and securely.

You can view up to date case details, pay cases, set-up payment plans, complete our income and expenditure form, book video or audio call back appointments, ask for support, view letters we have sent you, upload information you want us to see to support the management of your case and more.

To download our Marston App, click on the links below:

App store or Play store

Please continue to try and contact the enforcement agent using the telephone number provided on the hand delivered notice.  The enforcement agent may be with another customer when you call and not be able to answer the phone.  Please leave them a message, if you can, and they will attempt to get back to you.

You have a number of ways to pay.  These can be found within the FAQs.

You have a number of ways to contact us.

Contact us by phone

To speak to one of our team to make a payment or to discuss your circumstances, phone 0333 320 1822.

To speak to one of our team to make a payment or to discuss your circumstances in relation to Council Tax or child maintenance money you owe, phone 0333 320 2530.

Our opening hours are 8am to 8pm Monday to Friday, 8am to 4pm on Saturdays.

To speak to one of our team to make a payment or to discuss your circumstances in relation to Legal Aid money you owe, phone 0333 320 2150.

Our opening hours are 9am to 5pm Monday to Friday.

To speak to one of our team to make a payment or to discuss your circumstances in relation to High Court writ money you owe, phone 0333 320 2540.

Our opening hours are 9am to 5pm Monday to Friday.

Contact us by email

If you haven't found the answer you are looking for on our website, please click here and send us your question using our online form.  If the online form isn’t working for any reason, email us at generalenquiries@marstonholdings.co.uk.
If you want to make a complaint, please click here for more information on our complaints process and how to make a complaint.

Contact us by post

It is always quicker and easier to contact us by phone or email.  If you do need to send us anything in the post, please send it to:

Marston
PO Box 324
Rossendale
BB4 0RE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above.

Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

Media enquiries

Media enquiries should be sent to media.enquiries@marstonholdings.co.uk. Please include any specific case details and your proposed deadline for response.

If you are not a journalist your enquiry will be forwarded to our Customer Care team.  This means you will get a faster response if you use the correct online form or email address.

If you have been visited by an enforcement agent and not able to pay the total amount you owe, you should speak to them about your payment options.
If not or you wish to pay the total amount you owe, you have a number of ways to pay.
 

To pay online, please click here.

To pay through our 24-hour automated payment line, phone 0333 320 1100.
To speak to one of our team to make a payment, or to discuss your circumstances, phone 0333 320 1822

To speak to one of our team to make a payment, or to discuss your circumstances in relation to Council Tax or child maintenance money you owe, phone 0333 320 2530.

Our opening hours are 8am to 8pm Monday to Friday, 8am to 4pm on Saturdays.

To speak to one of our team to make a payment, or to discuss your circumstances in relation to Legal Aid money you owe, phone 0333 320 2150.

Our opening hours are 9am to 5pm Monday to Friday.

To speak to one of our team to make a payment
, or to discuss your circumstances in relation to High Court writ money you owe, phone 0333 320 2540. Our opening hours are 9am to 5pm Monday to Friday.

To pay by bank transfer or standing order, use the following details, and quote our reference number shown on the front of this notice to make sure we know what the payment is for.

 
Sort code: 30-95-74.
Account number: 00627143
 
To pay using an 'allpay' card, visit any post office or other business that shows the allpay or PayPoint logo. You can phone us to discuss this on 0333 320 1822.  In relation to Council Tax or child maintenance money you owe, phone 0333 320 2530.
 
To pay by post, send a postal order, cheque or banker's draft, made payable to 'Marston', to: 
 
Marston
PO Box 324   
Rossendale
BB4 0RE
 
Make sure that you write your name and our reference number on the back of the postal order, cheque or banker's draft so we know what the payment is for.
 

Important:

Each payment method may vary in the number of days it takes for your money to reach our bank account as cleared funds.  Make sure you allow enough time between the date you make your payment and the date your payment is due.

If you don't quote your reference number, we may not have enough information to update our records to show you've made payment.  

 
If we can’t tell which account, customer or client a payment is for, we will hold the money (called an ‘unattributed payment’) in suspense for up to 180 days. This means we won’t touch it for that time. After that time, we may keep this money. If a customer later shows us proof that they made an unattributed payment, we will apply it correctly or refund the customer.
It’s always helpful to hear what we’re doing right.  If you would like to give a compliment you can email it to compliments@marstonholdings.co.uk or send by post to: Marston Group Limited PO Box 324 Rossendale BB4 0RE Our Ethics Committee reviews the compliments received each month, and we award vouchers for the best compliments received.

Make a payment

Other ways to pay Marston:

0333 320 1100

Marston - 24-hour automated payment line

0333 320 1822

Speak to Marston team to make a payment or to discuss your circumstances

Engage logo

For payments to Engage Services:

0333 3206 200

Speak to Engage Services team to make a payment

Customer support

Speak to Marston team to make a payment or discuss your circumstances:

0333 320 1822

Our opening hours are 8 AM to 8 PM Monday to Friday, 8 AM to 4 PM on Saturdays.

Contact by post:

It is always quicker and easier to contact us by phone or email. If you do need to send us anything in the post, please send it to:

Marston, PO Box 324,
Rossendale, BB4 0GE

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Marston’ to the address above. Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

If you are an Engage Services customer,

click here for help,

or to speak to one of our team, call

0333 320 6200

.

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

Transfer Up instruction form

This service allows you to apply for County Court Judgments to be transferred to the High Court for enforcement.

Writ of delivery instruction form

Our Enforcement Officers are well equipped and experienced in recovering all types of fixed assets whether it be a single car or fleet.

Money judgment enforcement form

We can enforce judgments obtained in the High Court and almost any judgment issued in the County Court.

Commercial forfeiture instruction form

Landlords may instruct us to take peaceful possession of their commercial property.

CRAR enforcement form

Instruct us to recover commercial rent arrears.

Trespasser removal enforcement form

We can handle the process quickly and resolutely. Our dedicated team will attend the scene on receipt of the warrant and effect eviction without delay.

Residential possession enforcement form

Instruct us for evicting residential tenants.

Process serving and tracing instruction form

We specialise in process serving throughout England and Wales. Court and legal documents are served on a same day-basis when required. We also undertake trace enquiries.

Employment Tribunal Enforcement Form

Instruct us to enforce employment tribunal awards. We can apply to the court to register the award as a Judgment.

European Enforcement Order Instruction Form

If you have a Judgment from a Country outside of the Jurisdiction of England and Wales but where the Debtor resides in England and Wales then we can assist you.

New business enquiry - Marston Holdings

Get in touch with our specialist team

New business enquiry - ParkTrade

Get in touch with our specialist team

New business enquiry - Engage

Get in touch with our specialist team

New business enquiry - NSL

Get in touch with our specialist team

New business enquiry - Videalert

Get in touch with our specialist team

Debt recovery and enforcement services

Client support

Scott and Co logo

For more information

Scott & Co (Scotland) LLP

9 Melville Crescent Edinburgh, EH3 7LZ

0333 3206 871

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

ParkTrade logo

For more information

ParkTrade Europe AB

Sturegatan 16, 114 36 Stockholm, Sweden

+46 8 663 54 00

Business enquiries

+44 333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston Holdings

Rutland House, 8th Floor, 148 Edmund street, Birmingham, B3 2JR.

0333 3203 355

Business enquiries

0333 3202 985

Media enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Marston Holdings Logo

For more information

Marston High Court

5th Floor, 148 Great Charles Street, Queensway, Birmingham, B3 3HT

0333 3202 549

Business enquiries

Contact by post:

5th Floor, 148 Great Charles Street, Queensway
Birmingham, B3 3HT
DX 13014 Birmingham.

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Engage logo

For more information

Engage

Wavell House, Holcombe Road, Rossendale BB4 4NB

0333 320 6200

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

NSL logo

For more information

NSL Limited

12th Floor, One America Square, London, EC3N 2LS

If you have received a Penalty Charge Notice (PCN) you must follow the instructions on the reverse of the notice which contains full contact details for the applicable enforcing authority.

0333 3203 355

Business enquiries

NSL checking - Identity Verification Service

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Videalert logo

For more information

Videalert Limited

The Clock House, 87 Paines Lane, Pinner, Middlesex, HA5 3BY

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.

Client support

Project Centre logo

For more information

Project Centre Limited

0330 1358 950

Business enquiries

Business enquiries form

Use our online form and a member of our team will be in touch as soon as possible.