Online complaint form

To register a complaint please fill out the form below

Find out how we will address your complaint

To see how we will address your complaint, please visit out complaints procedure page

See complaints procedure

Please fill out as many details as possible.

Supplying us with more information, we are better able to track and manage your case and the relevant data needed to assess your complaint. Please ensure you complete the mandatory fields, without which we are unable to process your case efficiently.


Please see our Privacy Notice which explains how we deal with your personal data

Please double check your email

About your complaint

Please select one
Please tick all that apply.
Please provide as many relevant details as you are able to.
Please provide as much information as you are able to
Please tick one.
Please tick one.
Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
accreditation thumb IIP-platinum
accreditation thumb city-guilds
accreditation thumb irrv-2016
accreditation thumb bpa
accreditation thumb civea
accreditation thumb BSI-9001-1
accreditation thumb ISO-14001-2015
accreditation thumb 18001
accreditation thumb iso-27001
accreditation thumb ISO22301