Customer support

Marston customers are entitled to a standard of service that meets the same level of quality, professionalism and care that would be expected of any high quality service organisation. We are going to some lengths to make sure these standards remain as the benchmark of professional standards for the industry.

Customer care

If you are a customer, contacting us is essential so we can help you resolve your case.

If you receive correspondence and are not a customer, it is important you let us know so we can verify the correct information and update our records.

How to contact us


Tel 0845 0743 749 (Option 2 for an operator)
Calls cost £0.03 per minute, plus your phone company’s access charge.
view all call costs.
Fax 01992 803 001
This is a local rate number.Calls from landlines are typically charged up to 9p per minute; calls from mobiles between 3p and 40p per minute depending on your call package. For landlines there is normally also a call set-up fee, and call charges are dependent on the time of day, plus your phone company’s access charge.
view all call costs.

Marston, PO Box 12019, Epping, CM16 9EB

How to make a complant.

Visit our complaints procedure page.

Welfare Support Unit

We have created a dedicated Welfare Support Unit to pro-actively support these cases, trained by the Samaritans and encouraged by our active dialogue with the advice sector including our long-term partnership with StepChange, the UK’s leading independent debt charity.

Independent debt advice

Our customer support team is trained to help customers quickly and simply to resolve their unpaid debt.

To assist customers in understanding their rights and provide them with tools to manage their debt, we offer referrals to free and independent advice from StepChange Debt Charity and Citizens Advice Bureau.

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
accreditation thumb IIP-platinum
accreditation thumb city-guilds
accreditation thumb irrv-2016
accreditation thumb bpa
accreditation thumb civea
accreditation thumb BSI-9001-1
accreditation thumb ISO-14001-2015
accreditation thumb 18001
accreditation thumb iso-27001
accreditation thumb ISO22301