Her Majesty’s Revenue & Customs (HMRC) is the UK’s tax authority and is responsible for making sure that the money is available to fund the UK’s public services and for helping families and individuals with targeted financial support.

Almost every UK individual and business is a direct customer of HMRC and, whilst the Treasury leads on strategic tax policy and policy development, HMRC leads on policy maintenance and implementation in an arrangement known as a ‘policy partnership’.

HMRC is responsible for safeguarding the flow of money to the Exchequer through its collection, compliance and enforcement activities. It aims to administer the tax system in the simplest, customer-focused and efficient way.

“We want to give you a service that is even-handed, accurate and based on mutual trust and respect. We also want to make it as easy as we can for you to get things right.” HMRC Customer Charter

HMRC has developed a customer-centric business strategy which includes using data and customer insight to design services and interventions that will maximise revenues, and minimise customer and HMRC costs.

Its stated aim is to influence behaviour as early as possible. For example, to reduce opportunities for error, fraud and non-compliance to reduce cost and focus compliance interventions on the most serious cases.

The scope of our services for HMRC include debt collection activity for outstanding accounts for VAT, self-assessment income tax, National Insurance contributions and PAYE income tax.

For more information, please visit the HMRC website.

Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
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