Who We Are

About Us

Burlington is part of the Marston Holdings group of companies. Marston is the market leader in debt recovery services, comprising specialist Financial Conduct Authority, Solicitors Regulation Authority and Ministry of Justice-regulated businesses operating across the UK and internationally.

Our Purpose

Our purpose is to enable creditors to manage and recover outstanding liabilities in a compliant and effective manner and to propagate lasting client relationships by providing unparalleled levels of service. We achieve this by maintaining high standards of training and selection for our team members.

Our Team

With professional representation in the field from our Enforcement Officers and reassuringly excellent levels of service from our Account Management and Client Services Teams, Burlington provides the full package.

Our Enforcement Officers

Burlington provide coverage across the whole of the UK. Our Enforcement Officers are required to demonstrate to the courts that they have attained the required standard of knowledge and training and our officers apply that knowledge to all the areas in which we operate; whether it be enforcing judgments or discussing repayment options with customers on behalf of our lender clients.

Our Account Managers

A key element that distinguishes Burlington is our Account Management team. As your first line of contact within Burlington, your Account Manager is on hand to answer any questions and to receive and execute your instructions. Our Account Managers also work closely with our Enforcement Officers to provide them with operational support where needed.

Our Client Services Team

Our Client Services Team works with our clients to understand their requirements, ensure service levels are met and to share ideas on how to improve communication, reporting and performance.

Our Strengths

As High Court Enforcement Officers, we have the power to enforce post-judgment debts by taking control and removing goods belonging to the customer. This provides much more leverage to the creditor and makes it much more likely that the customer will make payment against the debt, rather than prioritising other liabilities. We act for a range of clients with very different business areas and needs, from utilities and telecoms companies to banks and finance providers looking to secure assets or payment against credit agreements to SME’s looking to secure payment against invoices. We are, in essence, simply a way of reaching customers that refuse to pay their debt. What makes us different is our extensive knowledge and experience in applying litigation and enforcement techniques to those who refuse to respond to telephone and letter debt collection techniques. Our attitude towards compliance and our professionalism make us a ‘safe pair of hands’ for creditors with a reputation to maintain