Our company

Integrated court order compliance with the UK’s largest judicial services Group

Marston is the UK’s largest judicial services Group, with circa 2,000 employees and agents processing circa 1.4 million cases per annum. We act on behalf of taxpayers to recover outstanding criminal fines, legal aid contributions, child support arrears, council tax, parking penalties, congestion charges and bus lane contraventions. We also recover unpaid Employment Tribunal Awards due to employees and unpaid invoices due to small businesses.

We work for the taxpayer.

Obtaining compliance with orders of the court plays an important role in society. It helps to demonstrate that justice is seen to be delivered – whether that’s a criminal fine recovered, a child maintenance commitment honoured or council tax arrears addressed.

Lower council tax
Recovering unpaid council tax, for example, keeps council tax bills £100 lower, on average, than they would otherwise be.

We work for small businesses too, helping them to stay in business by recovering amounts owed to them.

Vital cashflow
Cashflow is of critical importance for any business, but especially for small and medium-sized enterprises operating in the challenging economic environment of recent years.

We also work for individuals and employees, in particular recovering amounts owed to employees from unpaid Employment Tribunal Awards.

Maintaining the highest professional standards of service that demonstrate our commitment to ethics, transparency and customer service excellence is a vital part of our success. See how our many initiatives are designed to support this.

More on ethics & governance

We serve a range of local and central government clients.

We have provided services to the magistrates courts since 1978, and currently receive 600,000 cases per year. We also undertake committal warrants on behalf of the courts, both in terms of bail and no-bail warrants.


We collect taxes on behalf of HMRC, including unpaid VAT, national insurance contributions, self assessment income tax and PAYE income.


Legal Aid Agency
We have a national contract with the Legal Aid Agency relating to processing of legal aid contributions that are not in default, but also potentially recovering arrears in some cases.


Child Support Agency
We have a national contract with the Child Support Agency/Child Maintenance Service, recovering unpaid child maintenance on behalf of parents with children.


Transport for London and the Student Loans Company
We have worked for Transport for London since the introduction of the congestion charge in 2003, and we also work for the Students Loans Company.


Over 250 local authorities
We operate over 250 local authority contracts across England & Wales, relating to recovery of unpaid council tax, recovery of unpaid parking penalties or both.


Key resources

We operate nationwide, with circa 2,000 employees and agents recovering over £300 million per year on behalf of taxpayers, businesses and individuals.

  • 12 regional centres: Aberdeen, Blackburn, Birmingham, Cardiff, Darlington, Edinburgh, Epping, Glasgow, Helmshore, London, Leeds and Ossett
  • 600+ dedicated enforcement agents
  • 80 High Court specialists
  • A team of highly experienced authorised High Court Enforcement Officers
  • A fully-integrated customer contact centre
  • Dedicated client managers
  • Compliance, Audit and Fraud teams that perform on and off street audit checks on our agents
  • A Welfare Support team trained by the Samaritans
  • A tracing and investigation division with access to enriched data and leading market intelligence
  • 16 Automatic Number Plate Recognition (ANPR) equipped vehicles, a fleet of total lift removal vehicles and our own vehicle pound
  • A specialist arrest enforcement team with security enhanced vehicles
  • City & Guilds accredited learning and development programmes, facilities and trainers

More services


Responsible Approach to Consumers
Learning & Development Impact of the Year
Best Use of Credit Technology
Best Vulnerable Customer Strategy
Excellence in Enforcement
Excellence in Staff Development
Excellence in Innovation
Winner of Winners
Diversity Award
Mobile Project Team of the Year
Parking Team of the Year
Excellence in Treating Customers Fairly
accreditation thumb IIP-platinum
accreditation thumb city-guilds
accreditation thumb irrv-2016
accreditation thumb bpa
accreditation thumb civea
accreditation thumb BSI-9001-1
accreditation thumb ISO-14001-2015
accreditation thumb 18001
accreditation thumb iso-27001
accreditation thumb ISO22301